Task: Create a customer feedback form to gather insights on the customer’s experience with the customer service team.

Definitions:

• Customer feedback form: A survey designed to collect opinions, ratings, and comments from customers about their experience with a company’s products, services, or support.
• Customer service team: The department responsible for assisting customers with inquiries, complaints, and support issues.

Directions:

1. Begin the form with a brief introduction explaining the purpose of the survey and thanking the customer for their participation.
2. Ask the customer to rate their overall satisfaction with the customer service interaction on a scale of 1-5 or 1-10.
3. Include questions about the specific aspects of the interaction, such as the representative’s knowledge, professionalism, and ability to resolve the issue.
4. Ask about the customer’s preferred communication channel (e.g., phone, email, chat) and their satisfaction with the channel used.
5. Include open-ended questions to gather more detailed feedback and suggestions for improvement.
6. Conclude the form with a thank you message and an option to provide contact information for follow-up if desired.

User Inputs:

1. {{Brief description of the reason for contacting customer service}}
2. {{Any additional feedback or suggestions for improving the customer service experience}}