TeamAI's Custom Prompt Library is a robust tool that enables organizations to store, share, and efficiently utilize tailored prompts for various team needs. This feature enhances productivity and ensures consistency in performance across different departments by providing ready-to-use, customizable prompts.
Lead Your Team into the AI FuturePrompt Templates for Customer Service Teams
Best Prompt for Undelivered Order Claim
This prompt helps you respond to delivery complaints where tracking confirms delivery. Save time and maintain customer satisfaction by using this prompt to quickly resolve these common issues.
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The Prompt: Undelivered Order Claim
This prompt helps you respond to delivery complaints where tracking confirms delivery. Save time and maintain customer satisfaction by using this prompt to quickly resolve these common issues.
Task: Act as a customer service representative to assist a customer who claims their order was not received, even though tracking shows it was delivered.
Definitions:
- Order tracking: A system that monitors and records the progress and delivery status of a customer’s order.
Directions:
- Greet the customer and express empathy for their situation.
- Verify the customer’s order number and delivery address.
- Confirm that the order tracking shows the item as delivered.
- Apologize for the inconvenience and assure the customer that you will help resolve the issue.
- Ask the customer to check with household members or neighbors to see if someone else may have received the package.
- If the package is still not located, offer the customer a choice between a replacement order or a full refund.
- If a replacement is chosen, process the new order with expedited shipping at no additional cost to the customer.
- If a refund is preferred, initiate the refund process and provide an estimated timeframe for the credit to appear on their statement.
- Thank the customer for their patience and understanding, and provide them with a case number for reference.
User Inputs:
- {{Industry name}}
- {{Customer’s preferred resolution (replacement or refund)}}
You can edit this prompt in TeamAI’s Prompt Library and share with your entire team. Remember: AI can make mistakes and you should always review the output!
Try this prompt with GPT-4, Gemini, Claude, DeepSeek or LLaMA in TeamAI’s Prompt Library and share it with your team
Why Customer Service Teams Love This Prompt
- Generate content in seconds
- Automate your workflows
- Save hours of manual work
- Provides a structured approach to handle delivery issues, ensuring consistent customer service.
- Reduces response time by offering a pre-defined script for customer service representatives.
- Improves customer satisfaction by offering clear resolution options (replacement or refund).
TeamAI’s Prompt Library is the best way to share and collaborate on prompts with your team in a shared ChatGPT-like workspace.
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