Frequently Asked Questions

Plans and Billing

  • Can I cancel anytime? Are there long-term contracts? Caret Down

    There are no long-term contracts. You can schedule your cancellation at any time and you’ll retain access through the end of your current billing period.

  • What are my payment options? Do you support invoices or purchase orders? Caret Down

    We accept most major credit cards including Visa, Mastercard, Discover, and more via a secure checkout powered by Chargebee. We do not currently support payment by invoice or purchase order; billing is through recurring credit card payments.

  • How do I add my company’s VAT number? Caret Down

    Add or update your VAT number in Billing Details under Company Settings. It will automatically appear on future invoices. View our support article for step-by-step instructions.

Models and Usage

  • What models does TeamAI offer? Caret Down

    TeamAI provides access to 20+ leading models across top providers including GPT-5.1, Gemini 3 Pro, and Claude Haiku 4.5. We typically add new models to TeamAI the same week as they are released.

  • Can I limit which AI models my team can use? Caret Down

    • Enterprise: Organization Admins can enable/disable specific models on the Models page in Organization Settings.
    • Other plans: You can’t hard-restrict model availability, but you can set a default workspace model and preconfigure models in prompt templates and AI agents.

  • How do chat credits work? Caret Down

    • Each plan includes monthly Chat Credits (for example, Starter includes 5,000 credits). Credits reset monthly and don’t roll over.
    • Credits are consumed when a model responds in chat. Typical usage: Basic = 1 credit, Premium = 15 credits, Premium+ = 30 credits. You can see per-model credit use in-app and on the Models page.
    • You can purchase additional credits in 1,000-credit add-ons.

  • Do I need my own OpenAI API key (or other provider keys) to use TeamAI? Caret Down

    No. TeamAI connects you to leading models without requiring you to bring or pay for your own API keys. Just sign in and start using models.

  • Do I need ChatGPT Plus ($20/user/month) to use TeamAI? Caret Down

    No. A ChatGPT Plus subscription is not required. TeamAI already provides access to top models in one place.

Permissions and Access Control

  • Permissions and Access Control Caret Down

    Workspace owners can define roles in the Roles & Permissions page under Workspace Settings. Currently, owners can restrict who can create and edit agents and tools. Additional permission controls are being rolled out over time.

  • Can I control the visibility of agents, tools, and chats? Caret Down

    Yes. When creating tools and agents or starting a new chat, you can set visibility to private, workspace-wide, or organization-wide.

Product Behavior

  • How can TeamAI connect to our internal systems or third‑party apps? Caret Down

    You can build custom tools to connect TeamAI with your tech stack and data sources. Supported connection types include:

    • API
    • MCP Server
    • Form Collection
    • Zapier
    • Google Workspace

  • Why does TeamAI respond differently than OpenAI’s ChatGPT to the same prompt? Caret Down

    Even when using the same underlying model, results can differ due to:

    • Different default settings (e.g., system prompts, temperature)
    • Tooling and context differences (agents, attached data, context window)
    • Model/version or parameter updates

    Tips to align outputs:

    • Click Re-generate Response
    • Adjust the prompt or model parameters
    • Try a different model if needed

Data, Privacy, and Security

  • Does TeamAI store prompts and responses? How is that data used? Caret Down

    Yes, we store prompts and responses to power features like Prompt Library and Chat Search History. Your data is handled with the following safeguards:

    • Per-user storage: Content is associated with the creating user and isn’t exposed without authorization.
    • User-controlled sharing: Sharing with teammates is opt-in. You control what’s shared and can change it anytime.
    • No training use: Data Hub uploads, prompts, and responses are not used by TeamAI to train models and are not shared with third parties for model training. Our approach prioritizes security, confidentiality, and collaboration while keeping you in control.
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